Privacy Policy

Last updated: February 2, 2026

DELAMISA operates this store and website and provides related products and services (the “Services”). This Privacy Policy explains how we collect, use, store, share, and protect personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Saudi Personal Data Protection Law (PDPL).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following personal data depending on how you use the Services:

Identity & Contact Data: name, email address, phone number, billing and shipping address.

Payment & Transaction Data: payment method, transaction details, purchase history (payment details are processed securely by authorized payment providers).

Account Data: login credentials, preferences, and settings.

Usage & Technical Data: IP address, browser type, device identifiers, log data, and interaction with the Services.

Communications: messages, inquiries, and customer support communications.

2. Sources of Personal Data

Personal data may be collected:

  • Directly from you
  • Automatically via cookies and similar technologies
  • From trusted third-party service providers acting on our behalf
  • From partners or third parties where legally permitted.

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Contractual necessity (to fulfill orders and provide Services)
  • Legitimate interests (business operations, security, improvement of Services)
  • Consent (marketing communications, cookies where required)
  • Legal obligations (compliance with laws and regulations)

4. Purpose of Processing

We use personal data to:

  • Provide, operate, and improve the Services
  • Process orders, payments, shipping, returns, and exchanges
  • Manage user accounts and customer support
  • Conduct marketing and promotional activities (where permitted)
  • Prevent fraud, enhance security, and protect users
  • Comply with legal and regulatory requirements

5. Disclosure of Personal Data

We may share personal data with:

  • Service providers (hosting, payment processing, analytics, fulfillment, customer support)
  • Marketing partners in accordance with applicable law
  • Affiliates within our corporate group
  • Authorities or legal entities when required by law
  • Third parties with your consent or instructions

All disclosures are limited to what is necessary and subject to contractual data protection obligations.

6. International Data Transfers

Personal data may be transferred outside your country of residence.

For GDPR, transfers are protected using recognized safeguards such as Standard Contractual Clauses.

For Saudi PDPL, international transfers are conducted only where permitted and with adequate protection ensuring data confidentiality and security.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce agreements

8. Your Rights

Under GDPR and PDPL, you may have the right to:

  • Access your personal data
  • Request correction or updating
  • Request deletion (subject to legal obligations)
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Request data portability (where applicable)

Requests can be submitted using the contact details below. Identity verification may be required.

9. Cookies & Tracking

We use cookies and similar technologies to operate and improve the Services. You may manage your cookie preferences through your browser settings where applicable.

10. Children’s Privacy

The Services are not intended for individuals under the legal age of consent. We do not knowingly collect personal data from children.

11. Security Measures

We implement reasonable technical and organizational measures to protect personal data. However, no system can guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Information

For privacy-related inquiries or to exercise your rights:

Email: Support@delamisa.com

Phone: +966505305985

Address: Jeddah, 23354, Saudi Arabia